Terms and Conditions | e-lux

CONTACT

Tel. (949) 440-1967

930 W. 16th St. Suite C-2 
Costa Mesa, CA 92627

VISIT

Monday - Friday: 9:00 - 4:00

Saturday: 10:00 - 3:00

Sunday: Closed

 

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LOCATION

Disclaimer: All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.

Disclaimer

All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.

 

Terms and Conditions

Products usually ship within 3-5 days. Orders may be cancelled if an item has not shipped. Customer will be refunded the purchase price less credit card charges on cancelled orders.

Shipping

Shipping is provided by the fastest and safest means available while being cost effective to E-Lux Bikes and our consumers. We often provide free shipping for our electric bikes, which is a considerable monetary bonus to our customers considering the size and weight of the packages. When we do provide free shipping, it is limited to the contiguous lower 48 states. Free shipping to Alaska and Hawaii is simply cost prohibitive. These states pay a flat rate at the best terms currently available. 

Privacy Policy

We value privacy and security just as much as you. We promise not to sell your information to any third party. You may read our full privacy policy disclosure here.

Refund/ Cancellation Policy

Most items may be returned for refund within 7 days of original delivery if they are not used or damaged. Product must be returned in original packaging and shipping must be paid for by customer. The refund amount will be less credit card fees and shipping costs. If product was defective or damaged in shipping then E-Lux Bikes will be responsible for shipping costs. Please contact E-Lux Bikes for a return authorization number before returning any product.