TERMS & CONDITIONS
All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.
Terms and Conditions
Products usually ship within 3-5 days. Orders may be cancelled if an item has not shipped. Customer will be refunded the purchase price less credit card charges on cancelled orders.
Shipping is provided by the fastest and safest means available while being cost effective to E-Lux Bikes and our consumers. Sometimes we provide free shipping for our electric bikes as a special offer or promotion, which is a considerable monetary bonus to our customers considering the size and weight of the packages. When we do provide free shipping, it is limited to the contiguous lower 48 states. Free shipping to Alaska and Hawaii is simply cost prohibitive. These states pay a flat rate at the best terms currently available. When free shipping is not a current promotion being offered, shipping rates will be a flat rate determined by the location of the country and shipping costs to deliver.
Refund/ Cancellation Policy
Most items may be returned for refund within 7 days of original delivery if they are not used or damaged. Product must be returned in original packaging and shipping must be paid for by customer. The refund amount will be less credit card fees and shipping costs. If product was defective or damaged in shipping then E-Lux Bikes will be responsible for shipping costs. Please contact E-Lux Bikes for a return authorization number before returning any product.
E-Lux Electric Bicycles offers one of the best warranties in the business. Front to Back full coverage for 1 year. (Excluding tires and tubes.) Battery – Sourced from Samsung and Panasonic; our batteries have the most expensive high density cells available. Any issues first year will be repaired or replaced. Second and third year repaired or prorated if replacement is needed. Motors - our Tahoe and Malibu motors are E-Lux branded manufactured by Dapu with top quality components. Our Sierra Mag Wheels are manufactured by Bafang with top quality components.